Web Policies and FAQ:
All contemporary art purchased from catfishriver.com comes with a 100% Satisfaction Guarantee. If you are not satisfied with your purchase for any reason, contact us within 3 days of receiving the item.
To receive a full refund, the item must be returned in the same condition that it was received. All returned items must be received by Catfish River within 10 days of original receipt by customer. The customer is responsible for return shipping and insurance costs.
Due to the very nature of antiques, antiques must be purchased on an as-is basis. We will attempt to describe any damage or problem with the antique as accurately as possible. If you have any questions as to condition, please call or e-mail us prior to purchase.
back to top^
FREE SHIPPING ON ORDERS OVER $100.00.
Catfish River offers FREE SHIPPING ON ORDERS OVER $100.00 within the continental U.S. This FREE SHIPPING offer is limited to contemporary art items, and does not include antiques. When we begin offering antiques for sale on this website, shipping cost will be calculated separately for each item and added to buyer cost.
Shipping cost for all purchases under $100.00 is calculated automatically based on the weight of each product.
Our preferred method of shipping is USPS Priority Mail.
back to top^
Catfish River accepts the following forms of payment:
- PayPal
- Visa
- Mastercard
- Check
- Money Order
All online orders are processed through PayPal. PayPal provides an additional layer of security because personal credit card or other payment account information is never sent to us over the web. PayPal accepts payment through your credit card or bank account and offers the best security available for payment over the internet. PayPal also offers 100% Protection against unauthorized payments from your account. For more information on PayPal security, click here.
If you prefer not to use PayPal, Catfish River also accepts the other payment methods listed above (please call or e-mail us with your order).
Purchases can be made online or by calling us at 877-771-8880 (toll-free).
back to top^
Our policy is very simple. Catfish River will never provide any information collected on this website to any other party, except as needed to complete a specific transaction. For example, we need to inform the shipper of your address so that you may receive your purchase.
back to top^
Our online order form requires the customer to provide contact information such as name, shipping address, phone number. This information is collected and saved on our secure server using 128-bit Secure Socket Layer (SSL) encryption, the best in the industry. We save this information for a couple of reasons: to speed checkout for returning customers, to facilitate a transaction including the ability to contact the customer if a problem or question arises in regards to fulfilling their order, and to send out a periodic email or postcard to customers informing them of special events or promotions.
In addition to using SSL encryption and a secure server for all customer contact information, Catfish River uses PayPal processing for all online payments. We believe using PayPal enhances customer security because Catfish River never needs to access or save payment account information. PayPal offers the best security available for payment over the internet and also offers 100% Protection against unauthorized payments from your account. For more information on PayPal security, click here. (link to: https://www.paypal.com/cgi-bin/webscr?cmd=xpt/general/Privacy-outside)
back to top^
Catfish River Arts & Antiques maintains private Email and Snail-Mail lists to notify customers of special events or promotions. These lists are never shared with any other person or organization.
back to top^
|
